Equity, Diversity and Inclusion Best Practices in Workplace Conflict Resolution & Investigations

Central Time online CT September 28, 2021 $595.00 + tax

This course sheds light on why it is vital to understand and apply equity, diversity and inclusion (EDI) best practices when responding to conflict in today’s workplace.

With the introduction of Bill C-65, and other developments in labour law and occupational health and safety law across Canada, it is increasingly important for workplaces to understand the landscape of EDI. Harassment and violence are disproportionately experienced by marginalized individuals and communities and these behaviours are often rooted in discriminatory beliefs and exacerbated by systemic inequities. It is therefore critical that conflict resolution practices and investigations themselves do not do further harm. One way to reduce harm is to understand and apply EDI best practices.

Over the course of the day you will:

–          examine the significance of individual and systemic bias in the workplace and in conflict resolution;

–          develop an understanding of systemic discrimination and its impacts;

–          discuss intersectionality as a framework for understanding systems of power and their impact on different identity groups;

–          learn how to recognize and use language that is inclusive;

–          understand why you should be thinking about safety and what to consider when developing safety protocols; and

–          work through case examples that provide you with an opportunity to discuss and apply EDI best practices through all stages of a conflict resolution process, including investigations.

By the end of the class, you will understand core EDI concepts and terminology. You will also come away with a better understanding of lived experiences and be able to recognize and apply EDI best practices. 


Kylie Buday, BA, MA, JD is a lifelong advocate of equity and human rights. She has over ten years of professional experience that includes teaching at Royal Roads University, British Columbia, and advising First Nation clients in British Columbia, the Yukon and Ontario as a lawyer for one of Canada’s largest law firms exclusively working for First Nation governments. 

Prior to settling in the traditional territories of the Lekwungen peoples, now known as Victoria, Kylie spent five years working overseas for the United Nations High Commissioner for Refugees (UNHCR). She served in various capacities including as a refugee status decision maker and legal officer interviewing asylum seekers suspected of having committed war crimes and crimes against humanity and drafting decisions on their status under international refugee law. Most recently, Kylie has been responsible for facilitating and managing dispute resolution processes and investigations into discrimination and harassment complaints at a post-secondary institution.