Workplace Investigations Courses

Investigations Training Suite Register Here Fundamentals of Investigation Investigative Interviewing Report Writing How to Use the Internet as an Investigative Tool Part 1 How to Use the Internet as an Investigative Tool Part 2

Conducting investigations in the workplace can be extremely difficult. Corroboration, credibility, disruption and how to handle whistleblowers are just a few of the factors that workplace investigators have to consider as they plan and execute their investigations.

And, if they get it wrong, the consequences can be very serious. Increasingly, the quality of workplace investigations are subject to scrutiny by the Courts, tribunals, adjudicators and, on occasion, by the media.

Let us help you ensure that your workplace investigations can withstand any such scrutiny.

We have put together customized courses for private and public sector agencies that are a great refresher for experienced Human Resources and internal workplace investigators, as well as a comprehensive grounding in good investigative practice for the less seasoned. They focus on the practical – using real life examples to deal with the nitty-gritty of investigating in the workplace.

The courses include a bespoke scenario, tailored to the type of workplace investigations the client does, that is used for exercises throughout the course.

Contact us for details of upcoming courses.  Call Barb at 416 704 3517.

Check out our suite of investigations courses, all of which are directly relevant to anyone who is involved in workplace investigations of any kind. Hundreds have HR professionals have attended theses courses and, as you can see from the testimonials, found them really valuable.

They include the upcoming How To Investigate: The Fundamentals of Effective Fact Finding course being held across Canada in the winter and spring of 2017

The course is accredited by Human Resources Professional Associations and Law Societies across Canada 

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Discounts for groups of 5 or more.   Contact us for details.

 

The program is accredited by Human Resources Professionals Association  for 7 CHRP CPD recertification hours.

The program has been certified by the Law Society of Upper Canada for 6 substantive hours and
 .5 professionalism hours

How To Investigate: The Fundamentals Of Effective Fact-Finding

This is the best course I have taken in 25 years in the Federal Government

This course covers the universal principles of excellent investigation; how to identify issues and then plan an investigation; how to conduct thorough witness interviews – even if the witness is hostile or difficult; how to deal with whistleblowers, how to gather, organize and review physical, digital and documentary evidence; using the Internet as an investigative tool, how to assess evidence and how to write clear and convincing reports.

There is also a segment dedicated to workplace investigations, though the entire day is directly relevant to investigations in the workplace.

The course is designed to give anyone responsible for conducting, supervising or reviewing investigations or fact-finding of any kind, the tools required to ensure that they are done objectively and thoroughly. It covers the basics applicable to virtually every type of investigation, including:

  • WorkplaceVery good course. Great information, well presented.
  • Regulatory / Compliance
  • Healthcare
  • Audits
  • Inspections
  • Insurance
  • Health and Safety
  • Security/Loss Prevention
  • Human Rights/Ethics/Integrity
  • Administrative Fairness

The course uses real life examples, with targeted case studies and recent court / tribunal cases. A great refresher for those already involved in investigations, as well as a comprehensive introduction into the world of investigations to those with little or no prior experience. The course will give anyone the confidence and capabilities necessary to conduct, monitor or supervise an investigation.

The course includes discussions on the importance of ethics in planning and conducting investigations.

Section 1: The Fundamentals of Investigation

  • The eight principles that apply to any kind of investigation
  • An assessment tool for determining the quality of your own – or someone else’s – investigation
  • Procedural fairness

Section 2: How To Plan An Investigation

  • Road-mapping the investigation
  • Identifying the issues
  • Pinpointing what and where the evidence is
  • Setting timelines

Participants are provided with an investigation planning template that can be easily adapted to whatever type of investigation they do.

Section 3: Investigative Interviewing

  • Dealing with witnesses
  • The six fundamentals of interviewing
  • The twelve stages of an interview
  • Common problems that arise with witnesses and how to deal with them
  • Assessing credibility
  • Dealing with difficult witnesses
  • How to record interviews
  • Tips, tricks and roadblocks
  • Whistleblowers 101
  • Ethical approaches to interviewing

Section 4: Documents and Digital Evidence

  • How to identify, organize and review documents
  • Documenting your investigation
  • Dealing with digital evidence

Section 5: Evidence Assessment and Effective Report Writing

  • Admissibility, sufficiency, credibility, relevance
  • Narrative reports
  • How to set out your analysis clearly and comprehensively
  • A structured approach to making report writing as painless as possible
  • Formulating conclusions and recommendations

Section 6: Workplace Investigations

Fact-finding in the workplace can be amongst the most complex and challenging of investigations. Using a real-life case study, this segment will show how the lessons learned during the day apply in the workplace context. We will cover the 10 steps necessary to ensure a workplace investigation can withstand scrutiny.

INSTRUCTORS

The course is delivered by either Gareth Jones, a former Director of major investigations at the Department of National Defense Ombudsman’s office or Ian Scott, investigative counsel for the Justice of the Peace Review Council and Ontario Judicial Council.

Gareth Jones has over 30 years of investigative experience. Gareth, a former police officer with the Metropolitan Police, London, UK, has created and delivered investigative training to government, regulatory, human resources, human rights, police and private sector agencies around the world, including UN organizations. The course is based on the highly successful investigative methodology set out in his acclaimed book Conducting Administrative, Oversight and Ombudsman Investigations (see reviews of the book: United States National Association of Civilian Oversight of Law Enforcement book review and British and Irish Ombudsman Association book review

 

Ian Scott is a graduate of the University of Toronto and University of Western Ontario Law School, and was called to the bar in 1983.  After conducting research for Judges of the former High Court of Justice, he worked briefly at a downtown law firm, and joined the Criminal Law Division of the Ministry of the Attorney General in 1985.  He has held numerous positions in that Division, including Chief Counsel – Justice Prosecutions, General Counsel, appellate counsel and head of the office’s criminal trials unit. He has also spent time in private practice, where he represented police management in police disciplinary hearings, and appeals to the Ontario Civilian Commission on Police Services and Divisional Court. In October 2008, he began a five year term as Director of Ontario’s Special Investigations Unit, a position which ended in October 2013. He is currently in private practice.

He is the editor of Issues in Civilian Oversight of Policing in Canada,published by Canada Law Book in 2014. As well, he is the author of the Police Services Act of Ontario:  an Annotated Guide (3 ed), and the co-author ofSalhany’s Police Manual of Arrest, Seizure & Interrogation (10th ed).  An eleventh edition will be published later this year.

Ian is adjunct professor at Western Law School teaching criminal procedure and a new course called ‘Police Accountability and the Law’. He is investigative counsel for the Justice of the Peace Review Council and the Ontario Judicial Council

He is also a member of the Ontario Review Board.

When Ian was director of the SIU he reviewed over one thousand investigations of police officers involved in death, sexual assault and serious injury incidents.

Any questions? Please call us at 416-704-3517 or email us at: bjaworski@investigationstraining.com

The course includes a lot of the investigative principles and material that we cover in workplace investigation courses, including case studies and scenarios. All courses are accredited for CHRP CPD, .  As you can see from the testimonials page, a huge number of the hundreds of participants who have come to the Fundamentals course are involved in workplace related investigations –  and they found it really useful.

We can also work with you to create a customized course for your organization. We have put together bespoke courses for many private and public sector agencies. Contact us for details.

 

Workplace Investigations.  An Overview

Conducting investigations in the workplace can be extremely difficult. Corroboration, credibility, disruption and how to handle whistleblowers are just a few of the factors that workplace investigators have to consider as they plan and execute their investigations.

And, if they get it wrong, the consequences can be very serious. More and more nowadays, the quality of workplace investigations are subject to scrutiny by the Courts, tribunals, adjudicators and, on occasion, by the media.

So workplace investigations have to be as fair and as thorough as possible.

Let us help you ensure that your workplace investigations can withstand any such scrutiny.

We have put together customized courses for private and public sector agencies that are a great refresher for experienced Human Resources and internal workplace investigators, as well as a comprehensive grounding in good investigative practice for the less seasoned. They focus on the practical – using real life examples to deal with the nitty-gritty of investigating in the workplace.

The courses include a bespoke scenario, tailored to the type of workplace investigations the client does, that is used for exercises throughout the course.

The general approach is set out in the article at the bottom of the page, published in Canadian HR Reporter. It is an approach that can adapted to meet your needs.

 

 

 

Read Gareth’s article in the Canadian HR Reporter!