Testimonials

A thorough overview of the investigative process

Investigator
College of Physicians and Surgeons of Alberta

All material was useful. Facilitator was engaging and kept participants involved

Senior HR Advisor, Golder Associates

Nicely paced, good balance of lecture, video and exercise

Investigations, Mediation and Conciliation Officer
Public Service Commission, Government of Canada

Very useful

Unit Manager Medicine
AHS

All very relevant. Well prepared, informative course

Regulatory Services Coordinator
College of Physicians and Surgeons of Saskatchewan

Tons of information – well presented!

Quality Risk Management Coordinator
Yellowknife Health and Social Services

Lots of excellent information in a short time

Unit Supervisor
Misericordia Community Hospital

The querulant complainant section was especially useful

Unit Supervisor, Surgery
Covenant Health

Excellent healthcare scenario.

Emergency Department Unit Manager

This was mandatory training, thankfully

Information Commissioner of Canada

Very informative and useful

Investigator
Alberta Transportation Carrier Services

Very interesting and would recommend highly. Enjoyed the examples

Staff member
Nova Scotia College of Pharmacists

Well done

Senior Officer. Administrative Investigations Support Centre
Department of National Defence and Canadian Forces

Great! Very useful information and lots of resources too!

Unit Manager, Medicine AHS

Well planed and delivered. Mr. Jones is excellent

Human Resources, Revera Inc.

Very detailed and thorough course – informative and interesting presentation

Investigator
College of Massage Therapists of BC

It was all good. Gareth’s passion for investigations is contagious. He is a great presenter who is able to keep a room engaged for the full day. I would highly recommend his sessions to anyone who does investigations as part of their job.

Senior Investigator
Alberta Health Services

Excellent course. Very interesting and well presented.

Compliance Officer
Canadian Grain Commission

Great course!

Chief
Public Prosecution Service of Canada, Recruitment and Labour Relations

Exceptional, informative session that has improved my work methods significantly

Occupational Health and Safety, Investigations and Mining Alberta

Great course. I could have stayed another day or two

Analyst
CF Grievance Board

Good source of knowledge

Office of Federal Ombudsman for Victims of Crime

Strong content, Open forum and informative

A/Manager of Investigator
Office of the Correctional Investigator

Excellent

Director
Professional Conduct and Registration Services, College of Registered Nurses of Nova Scotia

Very good. Loved it!

Litigation Legal Assistant
Covenant Health

Information is very in depth and relevant

Area Manager Seniors Health
AHS

All government investigators should take this training as to the baseline of good interviewing.

Investigator. Directorate of Special Investigations and Enquiries.
Department of National Defence and Canadian Forces

Excellent facilitation – high energy and video clips kept engagement and interest.

Human Resources Manager
Epcor Utilities Inc

Mix of theory and experience provides an excellent base for administrators responsible for investigation units.

Director of Investigations and Hearings
Ontario College of Teachers

This is an excellent course

Values and Ethics Officer
Canadian Museum of Civilization

Gareth was extremely engaging – captivating examples

Senior Human Resources Advisor
Infrastructure Canada

I really liked the investigative planning part, the exercise and the material.

Human Resources Manager
Eastern Ontario Regional Laboratory Association

Very informative

Senior Compliance Investigator, Combined Insurance

Would love to attend another one!

Human Resources Manager
RCMP

I learned some very helpful tips on interviewing techniques

Investigator
Law Society of BC

Excellent and informative

Supervisor
House of Commons Security Services

Fantastic!

Policy Analyst
Six Nations Elected Council

Informative

Human Resources Manager
Perth and Smiths Falls District Hospital

Everything was useful. Very good!

Auditor, RCMP

Very good course

Acting Director. Physical Security and Emergency Planning.
Industry Canada

Very relevant to administrative investigations

Investigations / Security Operations
Health Canada

I thoroughly enjoyed it. Liked the studies – it helps to put everything in a different perspective.

Human Resources Manager
NextEra Energy

Great refresher

Senior Human Resources Advisor
Alberta Health Services

So pleased I came!

Professional Conduct Consultant
College of Registered Nurses of Nova Scotia

Very good course. Mr. Jones was excellent in maintaining my interest. His stories were interesting and useful.

Senior Labour Relations Advisor: Passport Canada

Great case study

Molson Coors
HR Manager

Everything was interesting. I found the instructor very knowledgeable. Great mixture of videos / powerpoint which supports course content. Well done.

Senior Grievance Officer
Military Grievance External Review Committee

Great speaker – lots of good stories, videos, interactive, engaging

Supervisor, Mobile Collections Services
Calgary Laboratory Services

Fabulous

Executive Director, Palliser Primary Care Network

Great course, I am sure it could be two days and still packed!

Emergency Response Officer, Health Canada

Very good. The interviewing component was very practical and I can use this and refer to material down the road.

PharmaCare Auditor, BC Ministry of Health

All of it was useful. Very relevant case studies

Investigator, Department of Justice Yukon

excellent and very helpful

Executive Director, ADR Chambers

Great course. Great instructor

Public Member, Nova Scotia of Chiropractors

Each topic was relevant – flowed very well and logically

Management Services Officer, City of Toronto

Thought it was all useful and potentially applicable

Firearms officer, RCMP

Very good speaker and videos

Investigator
Public Service Commission

I like leaving with a detailed template. Going through case law is always useful but breaking down the investigation beforehand was fantastic!

Director of Human Resources
Integra Support Services

Really applicable and very interesting. Great use of scenarios – backed up the content

Healthcare Manager. Corrections
AHS

Mix of theory and experience provides an excellent base for administrators responsible for investigation units

Director of Investigations and Hearings
Ontario College of Teachers

Gareth Jones is a very dynamic, well-informed presenter

Clinic Supervisor
U of A Hospital

Excellent – would highly recommend to others.

Policy Consultant
College of Registered Nurses of Nova Scotia

Educational. Good refresher. Excellent

Investigator
Saskatchewan Liquor and Gaming Authority

Good course. I appreciated the flexibility of the trainer to focus on areas of interest to the audience.

Senior Diversity Advisor
Husky Energy

Good info

Senior Instructor
University of Calgary

Excellent information. Provides me with more tools in order to do my job

HR Client Services Advisor
AHS

All topics were relevant. Excellent

Registrar
College of Registered Nurses of Nova Scotia

Love the case studies and the realism of the stories!

Human Resources Manager
Horizon North Manufacturing, Alberta

Excellent information. Provides me with more tools in order to do my job

HR Client Services Advisor
AHS

Awesome! Great content and advice. I would recommend it to any oversight body employee.

Manager
Canadian Human Rights Commission

Useful for setting up guidelines for investigations

Security Manager
UVIC

very knowledgeable presenter, well prepared and instructed

Head of Personal Security Services
Department of Foreign Affairs and International Trade

a very valuable experience

Investigator
Protection and Investigation Services Houses of Parliament

Dynamic presentation. Great examples

Deputy Director
Department of Justice, Crimes against Humanity and War Crimes Section

Great! Very useful information and lots of resources too!

Unit Manager Medicine
AHS

Very interesting. Loved the examples

Team Leader RCMP

Great mix of principles and practice, with narrative and real life examples

Alternative Dispute Resolution expert, BC

Course was great

HR Consultant , BC Emergency Health Services

The area of interview questions was particularly useful

Director of Human Resources, Municipality of North Cowichan

Very good course. Great information, well presented

Director, Community Care Licensing. Ministry of Health. BC

Excellent course

Supervisor, City of Vancouver

Very interesting and enjoyable. While I don’t carry out investigations, I found the material very applicable to the work I do – teasing out the truth!

Director Projects. Hospital and Provincial Services Branch. BC.

Really enjoyed Gareth’s delivery of the course…

Licensing Officer, Northern Health

Great case study

HR Manager, Molson Coors

This course was very informative and left me feeling more confident in my ability to conduct a thorough and objective workplace investigation. You made a potentially dry topic really fun!

Member, SFU Facility Association

Videos and examples were excellent. Good course – would recommend

Auditor, Vancouver Island Health Authority

This was one of the best courses I have attended! I wish I would have had this years ago.

Deputy Director Alberta Justice

Great job, learned lots of applicable info

Manager
UVIC

Great introduction to interviewing

Professional Standards Ottawa EMS

I really liked the investigative planning part, the exercise and the material

Human Resources Manager
Eastern Ontario Regional Laboratory Association

Very relevant to administrative investigations

Investigations / Security Operations
Health Canada

Excellent course full of relevant information to build investigative structure that is adaptable to any investigative style

Investigator, Commissionaires Ottawa

Very good

Complaints Analyst DND/CF

Highly informative and very helpful

Lead Investigator OHSA Government of Alberta

Wonderful presentation. I particularly liked the examples the instructor provided

Privacy / ATIP analyst
Department of Fisheries and Oceans

Very good frontman

Security Officer
Bank of Canada

Informative

Human Resources
Perth and Smiths Falls District Hospital

So pleased I came!

Professional Conduct Consultant, College of Registered Nurses of Nova Scotia

Excellent

Auditor. RCMP

Knowledgeable instructor

Analyst. Citizenship and Immigration Canada

Very informative

Senior Compliance Investigator, Combined Insurance

Excellent and knowledgeable speaker – real life experiences are helpful

Security Officer Bank of Canada

Excellent – fast paced, great ideas for techniques

Team Lead: Alberta Health

“Gareth's case choices were riveting, he is an excellent presenter, conveying both passion and insights into the investigative process”

Workplace Investigator

Every thing was really great. So interesting…

Complaints Officer. Alberta Health

Loved Mr Jones. Even if you think your question is good, it was shown how difficult interviewing can be.

Nurse Consultant Complaints Officer

Excellent presentation

Manager Community Health Operations: Beaufort Delta Health and Social Services. North West Territories

Excellent facilitation! Useful information. Great videos – clarified info presented

Compliance officer: Government of Saskatchewan

Very interesting and entertaining

Senior Compliance Investigator Alberta Health Services

Very well presented

Security Incident Responder: Epcor Utilities Inc

Content is excellent

Deputy Director: AB Corrections

Gareth is an excellent speaker

Medical Lab Technologist. AHS Lab Services

Love all the videos and the examples

HR Advisor Grande Prairie Regional College

Greatly enjoyed it. Excellent course – best interviewing course I have ever taken

Lead Investigator Occupational Health and Safety Government of Alberta

Excellent facilitation – high energy and video clips kept engagement and interest

Human Resources: Epcor Utilities Inc

An excellent and informative session

Director Western Region Human Resources DND/CF Health Services

Dynamic, informative and interesting – Gareth is a great instructor/speaker

Deputy Director: Security Standards Audits and Investigations Unit, Alberta Correctional Services

Great course!


Chief, Recruitment and Labour Relations. Public Prosecution Service of Canada

Very interesting. Loved the examples.


Team Leader, RCMP

Gareth was extremely engaging – captivating examples.


Senior Human Resources Advisor, Infrastructure Canada

Loved it. Practical and very relevant to what I am working on.


Senior Programme Advisor, CBSA

Excellent. Gareth was dynamic knowledgeable and built a great rapport with participants.


Director, Litigation, External Recourse and Complaints Division Canadian Border Services Agency

Awesome! Great content and advice. I would recommend it to any oversight body employee.


Manager, Canadian Human Rights Commission

Great – thanks!!


Investigator, City of Toronto

Very informative, hands-on and factual. Great examples.

Bankruptcy Analyst
Office of the Superintendent of Bankruptcy. Industry Canada

I really enjoyed the activity – found it engaging.


Investigator, City of Toronto

Very well presented.


Inspector, Canadian Food Inspection Agency

Excellent. Practical. Applicable.

Ombudsman
Rogers Communications

Great resource for investigative training

Investigator
Avis Budget Group

Excellent source for anyone conducting interviews

Senior Bankruptcy Analyst
Office of the Superintendent of Bankruptcy. Industry Canada

Strongly agree that this is relevant to my work

Director of Administration
Long Term Care Facility

Good presenter. Stories were interesting, case studies were good.

Labour Relations Consultant
Saskatoon Health Region

Very good – reinforces common sense issues frequently overlooked

Ministry of Labour. Occupational Health and Safety

I found it great with helping me with new techniques

Metis Nation

Really good

Investigator
Ministry of Social Services , Government of Saskatchewan

Very helpful

Investigator
Saskatchewan Dental Assistants Association

It was a great course

Eligibility Review Worker
Ministry of Social Services

Good course - relevant info for my job

Traffic Officer
Highways and Infrastructure

Helpful and informative

Investigator
Workers Compensation Board of Alberta

Excellent!

Registered Dietician
Saskatchewan Dietitians Association

Very good presentation by a very good presenter

Eligibility Review Worker
Ministry of Social Services

Very well presented and easy to follow

Traffic Officer
Ministry of Highways and Infrastructure

Excellent presentation – engaging, incredibly knowledgeable and enjoyable. Will attend future presentations

Workplace investigator

Good balance of written handouts, exercises and video examples.

Complaints Intake
Law Society of Saskatchewan

This was an amazing course and I would love to attend all others offered.

Geneologist
Metis Nation – Saskatchewan

Excellent and interesting

Eligibility Review Worker
Ministry of Social Services

Very informative and educational – will use in future investigations.

Licensing Clerk
Ministry of Justice

Excellent, will recommend to others!

Supervisor
Ministry of Labour. Labour Relations and Workplace Safety

Great instructor. Very knowledgeable and great case study examples.

Investigator
Alberta Gaming and Liquor Commission

The course was great

Genealogist
Metis Nation – Saskatchewan

Fantastic speaker – wealth of knowledge.

Investigator
Manitoba Ombudsman

Good. Interesting content.

Case Manager
Saskatchewan Workers Compensation Board

Very good

Investigator
Saskatchewan Liquor and Gaming Authority

Enjoyed the case studies, videos and presenter’s real life examples

Labour Relations Consultant
Saskatoon Health Region

Everything was useful

Audit Manager
Financial and Consumer Affairs Authority. Government of Saskatchewan

Very interactive

Regulatory Affairs Assistant
Institute of Chartered Accountants of Saskatchewan

Excellent. The content was pertinent to what we do with investigations. The ability to be interactive with other participants was really beneficial.

Director
Insurance Councils of Saskatchewan

Enjoyed the course

Assistant investigator
Government of Alberta Human Services

Great refresher

Senior Human Resources Advisor
Alberta Health Services

It will all be useful

HR Specialist
Epcor Utilities Inc

Fantastic course

Assistant Director, Security. Justice and Solicitor General.

I really liked the scenario and videos based on real situations.

Enforcement Officer
Environment Canada

Excellent

Investigator
Calgary Transit Public Safety and Enforcement

Excellent speaker. Very engaging and informative. His examples of past investigations were both thought provoking and emotional. I learned a lot listening to the presentation and am sure his written materials will prove useful in my practice.


Chair, Canadian Bar Association and Law Society of PEI Continuing Legal Education Committee

Stories re-enforced strategies. Well presented and easily understood

Executive Assistant Medical Affairs. AHS

I attended Gareth’s training session on “How to Investigate – The Fundamentals of Effective Fact Finding” in February 2012 held in Edmonton, Alta., and I was amazed at all the useful information he provided for attendees.

What made the training so impressive is that Gareth provided real life scenarios to help drive home the importance of managing an investigation and having the appropriate training to do so. It is so much more than just interviewing witnesses and asking a few questions.

I really enjoyed how down to earth Gareth was – it made it easy to learn and absorb the information! The presentation handouts have been an excellent resource and I highly recommend any of Gareth’s workshops. His years of experience and knowledge are very evident in his training.

Thank you Gareth – I look forward to attending future workshops!

Kellie Auld, CHRP/PID/CACE/CHRM
Principal Consultant, Simply Communicating

Super interesting!

Programme Manager
Patient Care Quality. Government of BC

Excellent – I learned good interviewing techniques

Senior Manager
Communications Security Establishment Canada

Very interesting. Loved the examples

Team Leader
RCMP

Very interesting and informative

Auditor
LSBC

Very useful and practical

Deputy Registrar
College of Physicians and Surgeons of Nova Scotia

Excellent content

Senior Consultant Medical Affairs AHS

A simply amazing course. It should be mandatory for investigators

Investigator: Special Investigations Unit. Government of Alberta

Great mix of principles and practice, with narrative and real life examples

Alternative Dispute Resolution expert, BC

Information is very in depth and relevant

Area Manager Seniors Health
AHS

It was informative and enjoyable

Assisted Living Inspector. Ministry of Health. Victoria.

All very relevant. Well prepared, informative course

Regulatory Services Coordinator
College of Physicians and Surgeons of Saskatchewan

Very good course. Great information, well presented

Director, Community Care Licensing. Ministry of Health. BC

Great speaker – lots of good stories, videos, interactive, engaging

Brenda Miller
Calgary Laboratory Services

Great information, much learning and increased awareness

Director Seniors Health. AHS

Well presented and very informative

Kathy Johnson
Calgary Laboratory Services

Tons of information – well presented!

Quality Risk Management Coordinator
Yellowknife Health and Social Services

Very interesting and enjoyable. While I don’t carry out investigations, I found the material very applicable to the work I do – teasing out the truth!

Director Projects. Hospital and Provincial Services Branch. BC.

Very useful

Unit Manager Medicine AHS

Interesting speaker. Very knowledgeable

Privacy Advisor CLS

I found all the topics useful

Investigator
Saskatchewan Association of Licensed Practical Nurses

A very relevant course that offers useful, easy to follow advice and templates

Assisted Living Investigator. BC

Really applicable and very interesting. Great use of scenarios – backed up the content

Healthcare Manager. Corrections. AHS

Excellent course and presentation

Examiner
Financial Institutions Division, Ministry of Finance, Government of Nova Scotia

Most informative. Entertainingly engaging. Ace story telling. Effective images. Who thought that learning could be that much fun.

Information Commissioner of Canada

Excellent content and Teacher

Manager Client Services
National Arts Centre, Ottawa

Loved it. Practical and very relevant to what I am working on.

Senior Program Advisor
CBSA

Enjoyed it. Will use the strategies supplied. All information was useful and insightful.

Investigator
Salvation Army

Very interesting. Great examples.

Manager
Public Service Labour Relations Board

Very well received

Senior Investigator
Ontario College of Teachers

Relevant, well-done, kept attention every moment.

ADR specialist
Mediation Place

Investigation planning and interviewing. Just what we needed and wanted

Investigator
Office of the Public Guardian of Alberta

Covered a great deal in one day – good info

Director
Alberta Solicitor General and Public Security

Easy to listen to and very interesting

Investigator
Alberta EMS

Excellent facilitator. Was engaging throughout.

Human Resources Manager
AMEC Environment and Infrastructure, Calgary

Excellent. Real life experiences and cases referenced. Presentation skills superior.

Instructor
Northern Alberta Institute of Technology

Instructor extremely knowledgeable and passionate about his subject

Team Leader
CF Grievance Board

Most informative. Entertainingly engaging. Ace story telling. Effective images. Who thought that learning could be that much fun.

Office of the Information Commissioner

The instructor was great. Enjoyed how he referred to real life cases. Made me understand more.

Office of the Information Commissioner

Great content

Deputy Registrar
Nova Scotia College of Pharmacists

I found the section on interviewing very useful and also the case study we did as a group

Information Commissioner of Canada

Excellent – would attend additional courses related to this topic

Deputy Registrar
Provincial Dental Board of Nova Scotia

Great course. Appreciate the real life examples to supplement the techniques

Manager Program Support, City of Toronto

Witness interviewing and planning an interview will be central in the adoption of best practices in my investigative unit.

Senior Manager
Audit, Complaince and Quality Assurance, Government of Alberta

Fantastic!

Policy Analyst
Six Nations Elected Council

Great day. Lots of good information.

Complaints Consultant
Alberta College of Teachers

Informative, clear and concise

Management Services Officer, City of Toronto

Tons of useful information

Social Housing Consultant, City of Toronto

I really enjoyed it. Great speaker, very interesting examples

Investigator
Mutual Funds Dealers Association

Excellent work. Examples clearly illustrated the principles. Excellent presentation style.

Senior Advisor and University Director
Student Ombuds Services. University of Alberta

Great course. The instructor passionately shared his knowledge nad experience – so helpful”

Vice President
Collins Barrow Consultants

A great course. It was useful to have it tailored to the type of work we do here. Received some great tips on interviewing.

Investigator
Law Society of British Columbia

Excellent and informative

Supervisor, Security Services
House of Commons

Worth the time and expense!

Security Officer
Statistics Canada

Very informative

Vice President
Association of Professional Geoscientists of Nova Scotia

Excellent presenter. Relevant, current examples / court cases. Practical advice. Intelligent information. Great of humour

Human Resource Advisor
Trent Hills Family Health Team

Very interesting, appropriate and useful – well planned and delivered

Member, Board of Examiners, Nova Scotia College of Social Workers

Content was relevant and well presented.

Conflict Management Practitioner
Human Resources and Skills Development Canada

Very good course

Acting Director, Physical Security and Emergency Planning Industry Canada

Very good

Security Officer
Indian and Northern Affairs Canada

Enjoyed the course Instructor was very informative

Vice President, Compliance, Richardson GMP Limited

Overall principles will be very useful

Senior Manager
Office of the Auditor General BC

Excellent. Will recommend the course to others including my staff

Manager Financial Policy and Compliance
BC Ministry of Forests, Lands and Natural Resources

Great course

Director of Human Resources
Town of High River, Alberta

The course gives the basic information that helps me understand the whole investigative process.

Human Resources Manager
Telus Communications

Useful refresher

Senior Human Rights Officer
Alberta Human Rights Commission

Useful – looking forward to sharing with my team

National Health and Safety Director
GFL Environmental

Great course!

Patient Rights Advocate
Alberta Mental Health Patient Advocate Office

Very interesting and would recommend highly. Enjoyed the examples

Staff member, Nova Scotia College of Pharmacists

Excellent and timely

Executive Director
Bermuda Human Rights Commission

The techniques can be applied to all aspects of investigations.

Manager, Human Resources
Volker Stevin Construction

Excellent delivery, interesting and relevant video clips and content

Resolution Manager
Aboriginal Affairs and Northern Development Canada

Interviewing was extremely useful and well covered . All topics were welcome

District Manager
GFL Environmental

Excellent, a rare resource

Services Coordinator
Vecova Centre for Disability Services and Research, Alberta

Good course and excellent instructor

Senior Policy Advisor
Human Resources and Skills Development Canada

Everything was useful. Very good!

Auditor, RCMP

Great presentation

Laboratory Supervisor. AHS

Great materials

Supervisor HR
Glencore, Kidd Operations

Great overview

Labour Mobility Coordinator
Government of Nova Scotia, Labour and Advanced Education

Excellent examples. Excellent Instructor. The lady greeting us was excellent too!

Field Industrial Security Officer
Public Works and Government Services Canada

"Gareth was extremely engaging – captivating examples"

Senior Human Resources Advisor
Infrastructure Canada

Excellent – would actually have liked 2 full days!

Fair Registration Practices Officer
Government of Nova Scotia

A good introduction to investigations. The use of videos was very effective

Advisor, Canada Revenue Agency

Excellent. Gareth was dynamic knowledgeable and built a great rapport with participants

Director
CBSA, Litigation, External Recourse and Complaints Division

Excellent

Unit Manager AHS

I thoroughly enjoyed it. Liked the studies – it helps to put everything in a different perspective

Human Resources Manager. NextEra Energy

Great additional knowledge for my job

HR Advisor
Kidd Operations

Examples were particularly useful

Senior Analyst
Office of the Commissioner of Official Languages

Excellent content. The course is relevant to anyone responsible for investigations

Director Cybersecurity intelligence and investigations
Government of BC

Very interesting. Enjoyed the concrete examples

Officer
Office of Conflict of Interest and Ethics Commission

Enjoyed the format - You 'practiced what you preached' in terms of stories, reinforcement and repetition

Native Women's Association of Canada

Gareth was an absolute delight to listen to and had a wealth of knowledge to share. The session was so insightful and infused with humour……

Owner, HR firm

Very good

Compliance Auditor, NS Real Estate Commission

All government investigators should take this training as to the baseline of good interviewing. Very thorough, very useful.

Investigator
Directorate of Special Examinations and Inquiries. Department of National Defence

I thoroughly enjoyed the facilitator's actual experiences from his investigations. It really put it in perspective

Office of the Information Commissioner

Good intro to investigations

Audit Manager
BC Ministry of Health

Everything useful

HR, Guzzo Law

Excellent. All investigators should take this course

Office of the Information Commissioner

Really enjoyed it. Learned very useful information that I can apply to my job as an investigator/inspector

Pharmacy Inspector
Nova Scotia College of Pharmacists

Great course! Excellent examples

Senior Audit Advisor
BC Ministry of Health

"Excellent basic principles of conducting investigations"

Senior Program Advisor
CBSA, Intelligence and Targeting Operations Directorate