Investigative Interviewing

 January 16, 2018 – Ottawa
February 27, 2018 – Saskatoon
April 17, 2018 – Halifax
April 19, 2018 – PEI
May 8, 2018 – Vancouver
May 24, 2018 – Toronto
May 29, 2018 – Edmonton

Price:  $495 *$395 + TAX

*early bird discount; promo until Nov. 15, 2017 only


This course has been accredited by the LSUC for 6.50 hours of continuing professional development, including 1.0 professionalism hours. Pending accreditation  by HRPA, SAHRP, BCHRMA .

This is one day of a 5-day series of courses that covers the Fundamentals Of Investigation and How to Use the Internet as an Investigative Tool and How to Prepare for a Hearing, Adjudication or Trial.  They are mix and match courses, with group and number of day discounts. You can check them out here.

The Course:  Good investigators are usually good interviewers.

Getting information from people who have evidence relevant to whatever it is you are investigating is a very important part of most investigations. You have to know how to ask the right person, the right question, at the right time and in the right place.

All very relevant. Well prepared, informative course!Having the skills and techniques to conduct top-quality interviews is pretty much a necessity for most fact-finders, including those who conduct informal investigations.

This one-day course offers a structured approach to getting information from another human being as effectively and efficiently as possible, with a focus on interviewing in any investigative context. We outline methodologies for ensuring that you obtain all the information that any party has that is relevant to your investigation, including from reluctant and evasive witnesses.

We will cover how to identify who you need to speak to, decide whether or not an interview is necessary, the general principles that underpin every good interview, how to put the interviewee at ease, how to structure the interview itself and best practices in recording the interview.

The course is hands-on and interactive as possible, including group exercises and video footage of interviews done well – and not so well.

Participants are divided into small groups for each stage of the interview process. A scenario based on real-life cases will demonstrate how the interview comes together in the investigative process. The groups then brainstorm their ideas and develop solutions to the challenges that the scenario presents.

Who Should Attend?

Anyone who speaks to people to get information from them. That includes those involved in any kind of investigation or fact-finding, including:

  • workplace / human resources
  • regulatory / compliance
  • lawyers/paralegals
  • audits
  • inspections
  • law enforcement
  • health and safety
  • academia
  • human rights
  • ethics and conflict of interest
  • oversight /inspection

and any other field of investigation. The course is a great introduction to interviewing for those new to conducting investigations, and an excellent refresher for the more experienced.


Introduction To Interviewing

Interviewing And Interrogations – Similarities And Differences

The 3 Stages Of The Interviewing Process

  • Identify
  • Decide
  • Interview

The two-part scenario is based on a real-life workplace oriented investigation. In this case, someone died. Includes a video of what actually happened.

Group Exercise 1

Determining who should be interviewed and why

The 6 Principles Of Effective Interviewing
A detailed discussion that covers preparation, building a rapport, thoroughness, objectivity, keeping control of the process and actively listening.

Preparing For The Interview

  • Knowing the issues and the interviewee
  • To Google or not to Google? What is out there on the Internet.
  • Questions or question areas?

Group Exercise 2
Groups prepare questions/ question areas base on the scenario

Setting Up The Interview

  • Making contact
  • Choosing location
  • Confidentiality concerns

Ethical Considerations

  • Integrity and fairness
  • How far do you go?
  • Tricks of the trade
  • How to avoid getting duped

Types Of Interview

  • Face to face
  • Telephone
  • Email
  • Written Interrogatories
  • Skype

How To Structure An Interview

  • The twelve stages of the actual interview
  • Do’s and don’ts, as the interview progresses

Group Exercise 3
Using the scenario, we will go through how an interview should unfold. Includes a role play, but only for those who want to get involved.

Recording Interviews

  • Best practices
  • How and why

Interviewing Techniques

  • Cognitive interviewing
  • Kinesic interviewing

Assessing Credibility

  • Body language
  • Behavioural analysis
  • SCAN

Common Roadblocks And How To Deal With Them

Common Mistakes Interviewers Make

Assessing The Success Of An Interview

Creating Interviewing Policies

Wrap-up and Evaluations

Investigative Interviewing Outcomes

  • You will know how to conduct thorough interviews:
  • Determine who you need to speak to
  • Plan an interview
  • Conduct an interview fairly, thoroughly and ethically
  • Deal with common roadblocks
  • Record interviews, using best practices

The course will be delivered by Gareth Jones or Ian Scott.

Gareth has over 30 years of investigative experience in the public and private sector. He has provided investigative training to numerous fact-finding agencies in Canada and internationally, including to UN organizations. Gareth’s bio is here.

Ian Scott is a former Crown Attorney and Director of the Ontario Special Investigations Unit. He is an adjunct professor at the University of Western Ontario.

Any questions? Interested in group discounts? Please call us at 416-704-3517 or contact us directly at:

Don’t forget to check out the Fundamentals of Investigation and  How to Use the Internet as an Investigative Tool  courses. They are really great!