If your investigation has little or no credibility, why bother doing it?
Whether it is in the public sector, academia or private industry, conducting fair and thorough investigations is becoming increasingly important. Whatever the field, if fact-finding is not done properly or the investigative process is – or is perceived to be – unfair, the consequences can be calamitous, leaving the organization exposed, with its credibility and reputation in tatters. Botched investigations inevitably cost time, money and disruption.
It is not just investigative agencies that need to conduct quality investigations. Anybody involved in managing or representing people in any environment will probably be involved in an investigation or will be responsible for fact-finding of some kind or the other during their careers. It could be as a front line supervisor or union steward tasked to investigate workplace grievances or allegations of harassment. It might be as a human resources specialist. It may mean dealing with whistleblowers, or a complaint about discrimination.
The Workplace Institute offers top-quality investigative courses and consulting delivered by experts. They are custom crafted to provide practical, case-based training for anyone involved in conducting investigations of any type, big or small. Participants have included
- compliance officers,
- police officers,
- complaint handlers,
- human resource professionals,
- policy analysts,
- front-line managers,
- union officials,
- senior executives,
…..and many others, from many other fields.
Created by Gareth Jones and based on a proven and highly successful investigative methodology set out in his acclaimed book Conducting Administrative, Oversight and Ombudsman Investigations, our courses will give fact-finders of any level of experience the skills they need to conduct high quality investigations.
Interested in training tailored specifically to the type of investigations you do? We have put together customised courses for many public and private sector agencies. Customized courses are created in close consultation with the client. They focus on specific areas that are of the greatest relevance to the type of fact-finding you do. Clients have included:
- the Law Society of British Columbia,
- the Ontario College of Teachers,
- the Office of the Correctional Investigator of Canada,
- the RCMP Complaints Commission
- the Office of the Public Guardian of Alberta
…and lots of other agencies and organizations.
We have also developed a series of specialised courses on a variety of topics, including investigative interviewing, dealing with frivolous or malicious complaints and report writing. They, like any other of our courses, can be delivered in-house, at your convenience.
The courses are a great refresher for those who have been in the field for a while, as well as an excellent introduction to fact-finding for those with less experience. See the testimonials page for feedback from participants!
Click On The Links For Details
- Investigative Training Course
- Investigative Interviewing – Toronto
- Investigative Consulting
- Health Care Investigations Training
- Customized Investigative Training
- Specialist Courses
Contact us for lots more information