Investigations Training

Investigations Training Suite Register Here Fundamentals of Investigation Investigative Interviewing Report Writing How to Use the Internet as an Investigative Tool Part 1 How to Use the Internet as an Investigative Tool Part 2 How to Prepare for the Hearing, Adjudication or Trial



The Workplace Institute offers top-quality investigative courses and consulting delivered by experts. They are custom crafted to provide practical, case-based training for anyone involved in conducting investigations of any type, big or small.

Our courses cover the fundamentals of good investigative practice, how to plan and conduct fair and thorough investigative interviews, how to write clear and concise investigative reports, how to use the Internet as an investigative and research tool and for those of you who may be involved in an adjudicative process, how to prepare for a tribunal or trial.

Whether it is in the public sector, academia, the healthcare world or private industry, conducting fair and thorough investigations is becoming increasingly important. Whatever the field, if fact-finding is not done properly or the investigative process is – or is perceived to be – unfair or less than thorough, the consequences can be calamitous, leaving the organization conducting the investigation vulnerable. These training courses will give you the tools that will maximize the chances of your investigation being able to withstand scrutiny.

Thousands of participants have attended previous courses. They have included:

  • investigators
  • human resources professionals
  • auditors
  • compliance officers
  • regulators
  • inspectors
  • complaint handlers
  • security and loss prevention experts
  • lawyers
  • professional conduct investigators
  • policy analysts
  • front-line managers
  • union officials
  • senior executives
  • police officers
  • insurance adjusters
  • diversity and equity professionals
  • human rights officers and analysts

…..and many others, from many other fields

Many of the courses have been created by Gareth Jones and based on a proven and highly successful investigative methodology set out in his acclaimed book Conducting Administrative, Oversight and Ombudsman Investigations, our courses will give fact-finders of any level of experience the skills they need to conduct high-quality investigations.

Interested in training tailored specifically to the type of investigations you do?  We have developed customized courses for many public and private sector agencies. Customized courses are created in close consultation with the client. They focus on specific areas that are of the greatest relevance to the type of fact-finding you do. Clients include:

  • Exxon Mobil
  • Law Society of British Columbia,
  • TMX
  • Public Service Commission of Canada
  • City of Toronto Employment and Social Services
  • Organization for Security and Cooperation in Europe (OSCE)
  • Six Nations Council
  • Ontario College of Teachers
  • WCB Manitoba
  • Department of Justice: War Crimes and Crimes Against Humanity
  • Asia Pacific Forum 
  • Office of the Correctional Investigator of Canada
  • Vancouver Coastal Health
  • MacEwan University
  • Department of Labour and Advanced Education, Government of Nova Scotia
  • Languages Commissioner of Nunavut
  • Regina Qu’Appelle Health Region
  • RCMP Complaints Commission
  • Office of the Public Guardian of Alberta
  • Service Canada, Special Investigations Unit 
  • Native Women’s Association of Canada
  • Office of the Information Commissioner of Bermuda
  • BC Ministry of Health
  • Canada Border Services Agency, Human Resources Branch

…and many other agencies and organizations.

We have also developed a series of specialised courses on a variety of topics, including investigative interviewing, investigating in the healthcare world and report writing. They, like any other of our courses, can be delivered in-house, at your convenience.

The courses are a great refresher  for those who have been in the field for a while, as well as an excellent introduction to fact-finding for those with less experience.

See the testimonials page for feedback from participants!

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