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Top quality training on how to conduct investigations, delivered by world-class experts
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Botched investigations – especially botched workplace related investigations – inevitably cost time, money and disruption.
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Interested in training tailored specifically to the type of investigations you do?
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Whether it is in the public sector, academia or private industry, conducting fair and thorough investigations is becoming increasingly important. Whatever the field, if fact-finding is not done properly or the investigative process is – or is perceived to be – unfair, the consequences can be calamitous, leaving the organization conducting the investigation exposed, with its credibility and reputation in tatters.

Botched investigations – especially botched workplace related investigations – inevitably cost time, money and disruption.

The Workplace Institute offers top-quality investigative courses and consulting delivered by experts. They are custom crafted to provide practical, case-based training for anyone involved in conducting investigations of any type, big or small.

Customized courses

Our team of world-class faculty have created and delivered customized investigation courses for almost a hundred organizations across Canada and overseas.

Upcoming Online Courses

Most of these are separate online one day courses that run from 9-4 in the time zone they are listed.

Take the courses in any time zone that suits you.

The exceptions are the Two day Internet course and the 5 half day PEACE course.

Investigations Suite
Central Time (CT) Online - Apr 29, 2024
Mountain Time (MT) Online - Sep 09, 2024
Eastern Time (ET) Online - Nov 04, 2024
How to Investigate: Fundamentals of Effective Fact-Finding
Central Time (CT) Online - Apr 29, 2024
Mountain Time (MT) Online - Sep 09, 2024
Eastern Time (ET) Online - Nov 04, 2024
Investigative Interviewing
Central Time (CT) Online - Apr 30, 2024
Mountain Time (MT) Online - Sep 10, 2024
Eastern Time (ET) Online - Nov 05, 2024
Report Writing for Investigators
Central Time (CT) Online - May 02, 2024
Mountain Time (MT) Online - Sep 12, 2024
Eastern Time (ET) Online - Nov 07, 2024
How to Use the Internet as an Investigative Tool: Two Days
Central Time (CT) Online - May 07, 2024
The P.E.A.C.E. Interview Framework
Central Time (CT) Online - May 03, 2024
Central Time (CT) Online - Nov 06, 2024
Five-Day P.E.A.C.E. Interviewing Course
Central Time (CT) Online - Nov 13, 2024
Assessing Credibility
Central Time (CT) Online - May 06, 2024
Investigating Allegations of Harassment and Sexual Harassment in the Workplace
Central Time (CT) Online - May 01, 2024
Central Time (CT) Online - Sep 11, 2024
Workplace Restoration
Central Time (CT) Online - Sep 17, 2024
Investigating Discrimination in the Workplace
Central Time (CT) Online - Sep 13, 2024
Entrevue judiciaire
Eastern Time (ET) Online - Nov 12, 2024

Investigations Training

Participants have included:

  • investigators
  • human resources professionals
  • auditors,
  • compliance officers
  • regulators
  • inspectors
  • complaint handlers
  • lawyers
  • policy analysts
  • front-line managers and executives responsible for overseeing investigations
  • union officials
  • law enforcement
  • security/loss prevention experts
  • insurance adjusters
  • diversity and equity professionals
  • human rights officers and analysts

…and many others, from many other fields.

The courses have been created by a team of world-class experts who have delivered training across the globe to investigators, complaint handlers, human resources professionals, counsel, supervisors and others involved in investigations of any kind. The content is designed to give anyone involved in any aspect of an investigation or fact finding process the skills they need to conduct a high quality investigation. They are great for those who are newer to the field - and a brilliant refresher for the more experienced.

Interested in training tailored specifically to the type of investigations you do?  We have put together customised courses for many public and private sector agencies. Customized courses are created in close consultation with the client. They focus on specific areas that are of the greatest relevance to the type of fact-finding you do. Clients have included:

  • Exxon Mobil
  • Law Society of British Columbia,
  • Public Service Commission of Canada
  • Ontario College of Teachers
  • Office of the Correctional Investigator of Canada
  • Vancouver Coastal Health
  • Department of Labour and Advanced Education, Government of Nova Scotia
  • Languages Commissioner of Nunavut
  • Organization for Security and Cooperation in Europe (OSCE) 
  • RCMP Complaints Commission
  • Asia Pacific Forum
  • Office of the Public Guardian of Alberta
  • Service Canada, Special Investigations Unit 
  • Native Women's Association of Canada
  • Office of the Information Commissioner of Canada
  • BC Ministry of Health
  • Canada Border Services Agency, Human Resources Branch

…and lots of other agencies and organizations.

We have also developed a series of specialised courses on a variety of topics, including investigative interviewing, harassment and sexual harassment investigations, investigating in the healthcare world and report writing. They, like any other of our courses, can be delivered in-house, at your convenience.

The courses are a great refresher  for those who have been in the field for a while, as well as an excellent introduction to fact-finding for those with less experience.

See the testimonials page for feedback from participants!

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Testimonials

Very good. The interviewing component was very practical and I can use this and refer to material down the road.

PharmaCare Auditor, BC Ministry of Health

Overall principles will be very useful

Senior Manager
Office of the Auditor General BC

Very interactive

Regulatory Affairs Assistant
Institute of Chartered Accountants of Saskatchewan

Useful for setting up guidelines for investigations

Security Manager
UVIC

Great content

Deputy Registrar
Nova Scotia College of Pharmacists

Really applicable and very interesting. Great use of scenarios – backed up the content

Healthcare Manager. Corrections. AHS

Greatly enjoyed it. Excellent course – best interviewing course I have ever taken

Lead Investigator Occupational Health and Safety Government of Alberta

Good course and excellent instructor

Senior Policy Advisor
Human Resources and Skills Development Canada

Content is excellent

Deputy Director: AB Corrections

Excellent and interesting

Eligibility Review Worker
Ministry of Social Services

All government investigators should take this training as to the baseline of good interviewing.

Investigator. Directorate of Special Investigations and Enquiries.
Department of National Defence and Canadian Forces

Really enjoyed it. Learned very useful information that I can apply to my job as an investigator/inspector

Pharmacy Inspector
Nova Scotia College of Pharmacists

Fantastic!

Policy Analyst
Six Nations Elected Council

I really liked the investigative planning part, the exercise and the material

Human Resources Manager
Eastern Ontario Regional Laboratory Association

Well planed and delivered. Mr. Jones is excellent

Human Resources, Revera Inc.

Mix of theory and experience provides an excellent base for administrators responsible for investigation units

Director of Investigations and Hearings
Ontario College of Teachers

Very relevant to administrative investigations

Investigations / Security Operations
Health Canada

I thoroughly enjoyed it. Liked the studies – it helps to put everything in a different perspective

Human Resources Manager. NextEra Energy

Very good

Compliance Auditor, NS Real Estate Commission

So pleased I came!

Professional Conduct Consultant, College of Registered Nurses of Nova Scotia

Very good speaker and videos

Investigator
Public Service Commission

Worth the time and expense!

Security Officer
Statistics Canada

Very good – reinforces common sense issues frequently overlooked

Ministry of Labour. Occupational Health and Safety

Really applicable and very interesting. Great use of scenarios – backed up the content

Healthcare Manager. Corrections
AHS

Excellent, will recommend to others!

Supervisor
Ministry of Labour. Labour Relations and Workplace Safety

Excellent content

Senior Consultant Medical Affairs AHS

I attended Gareth’s training session on “How to Investigate – The Fundamentals of Effective Fact Finding” in February 2012 held in Edmonton, Alta., and I was amazed at all the useful information he provided for attendees.

What made the training so impressive is that Gareth provided real life scenarios to help drive home the importance of managing an investigation and having the appropriate training to do so. It is so much more than just interviewing witnesses and asking a few questions.

I really enjoyed how down to earth Gareth was – it made it easy to learn and absorb the information! The presentation handouts have been an excellent resource and I highly recommend any of Gareth’s workshops. His years of experience and knowledge are very evident in his training.

Thank you Gareth – I look forward to attending future workshops!

Kellie Auld, CHRP/PID/CACE/CHRM
Principal Consultant, Simply Communicating

Helpful and informative

Investigator
Workers Compensation Board of Alberta

Interesting speaker. Very knowledgeable

Privacy Advisor CLS

Good presenter. Stories were interesting, case studies were good.

Labour Relations Consultant
Saskatoon Health Region